PRINCIPAL DUTIES:

• Provides systems guidance, direction, setting of priorities and system services to the client organization while fostering the development of high professional standards for systems personnel.
• Maintains a close relationship with the client groups to assist in providing guidance, assesses requirements for additional service and promotes use of IT services where appropriate.
• Provides consulting support to IT customers, as well as maintenance and support of existing applications.
• Coordinates software package implementation ensuring that all technical aspects are completed successfully. These include ensuring server and communications availability, installation of software in a correct manner, interfaces and customization coded and installed in accordance with Patheon and FDA standards and that all required user support structures are in place.
• Coordinates the acquisition and installation of relevant application software purchases.
• Assists in the development of and approves a contingency plan to insure system backup and recovery capability for the Information Technology area.
• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed.
• Participates in the development of long-range plans for Information Technology.
• Participates in the evaluation of computer applications and potential vendors.  Makes recommendations based on the requirements of Patheon.
• Coordinates and oversees the activities of future direct reports and ensures that all activities are performed in a competent and efficient manner.
• Plans and directs the hiring, training and development of future personnel as required.
• Directs, motivates, delegates and empowers staff in the successful performance of their tasks and responsibilities while encouraging innovation.
• Other related duties as assigned

SKILLS/EXPERIENCE REQUIRED:

• Computer Science Degree with a minimum 3 years of proven IT experience with emphasis on business application systems and systems integration.
• Management experience (both project and people management).
• Ability to understand and clearly explain information systems methods, processes, principles and development methodologies to other members of the organization.
• Demonstrated experience with writing and obtaining executive level approval for IT systems.
• Experienced in implementation, maintenance, management of Pharmaceutical R&D IT systems.
• Previous experience with clinical packaging business and IVRS (Integrated Voice Response Systems) in the management of clinical trials will be an asset.
• Able to manage change effectively.
• Excellent communication and interpersonal skills to deal effectively with users, staff and management.
• Superior analytical and problem solving skills as well as excellent leadership and organizational skills.