Business Manager
Cincinnati, OH - USA
Posted April 13, 2017

Join us as We Transform How Pharmaceuticals are Made.

Patheon is looking for people who are passionate about making a difference in people’s lives. Patheon is in need of proven leaders to nurture talent, build effective teams and drive engagement in an environment where people are motivated to do their best for the company, its clients and their patients. To inspire collaboration and innovation.
Business Manager

Duties & Responsibilities for Business Manager:

Client Experience and Relationship Management:  Acts as the internal client advocate and leader of the business at the site, balancing and driving both the client’s and Patheon's requirements and priorities.  Develops and manages the business relationship with existing accounts, through understanding the client’s organization and business needs in addition to understanding the Patheon network perspective related to the client's business to ensure overall approach is client versus site centric. Identifies the decision structure related to product supply and third party manufacturing, and develops an understanding for execution and implementation of supply agreements while ensuring the business framework (forecasts, order horizon, communications, etc.) is optimized.  Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations, through the coordination of information flow, with regard to client’s requirements.  Leads engagement of the Voice of Customer (VOC) program, develops action plans and manages escalation process.  Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting Patheon interests and image.  Facilitates regular and ad hoc teleconferences and Business Review meetings.  Ensures client and Patheon are operating in compliance with MSA (Manufacturing Supply Agreement).

Quotations and Supply Agreements:  Understands quotations process.  Prepares and submits commercial services proposals to customers.  Represents DPS site interests in negotiations of technology transfer and manufacturing supply agreements.  Coordinates the generation of quality agreements and assesses their commercial impact.  Completes commercial assessments and generates and negotiates quotations for technical changes and in response to customer requests for additional services.

New Business Development:  Leverages relationship with existing customers to identify opportunities.  Partners with Sales to identify, assess and implement new business opportunities related to existing clients.  Facilitates effective internal communication of new project requirements, organizes and manages customer site visits, and promotes Patheon and site capabilities.

Technical Excellence:  Oversees technology transfer projects to ensure 100% on-time launches.  Participates in Technology Transfer project team responsible for commercial aspects of the business.  Works closely with project managers to assume control of tech transfer projects upon validation.  Assesses ongoing business and provides technical solutions to the client to address process robustness or business challenges.  Contributes to the identification and implementation of new initiatives with tools within Lean and Six Sigma, Operational Excellence methods.  Participates in projects including representing Business Management as a member of process improvement and capital project teams.  Assumes ownership of site projects relating to the customer (e.g. purchasing or pricing initiatives, task forces) and follows through to completion.

Financial and Forecast Management:  Ensures client’s forecasts are represented accurately in S&OP process and are posted into 3-year planning model.  Assists in development of annual commercial revenue budget.  Seeks to understand changes, risks and opportunities to demand forecasts by exploring marketplace and gathering business intelligence to create Demand and Business Plans.  Verifies congruency vs contractual commitments in forecasts.  Requests and implements pricing updates including annual pricing reviews, technical changes, etc. in compliance with MSA terms.  Works with Finance to escalate collection of overdue invoices, resolves root issues, and in general understands client’s financial processes.  Understands and implements the key milestones identified in the client contracts including pricing, payment terms, term of contract, yield reconciliation, etc.  Maintains and tracks monthly revenue forecasting from project activities and supplementary services.  Ensures all projects achieve appropriate profit margins, through the request, analysis and recommendation of existing and new project pricing and proposal strategies for commercial projects for the site.  Works closely with assigned accounts with the goal to improve forecast accuracy of client portfolio.

GMP & Health & Safety:  Ensures cGMP is applied in work area and complies with cGMP in all areas of the business.  Understands emergency procedures and safe systems of work.  Complies with all EH & S requirements.  Observes safety behavior in the working environment.

Key Requirements

5 years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities. Pharmaceutical or Contract Manufacturing industry experienced preferred.  Superior communication and presentation skills, verbal and written; fluent in the English language.  Demonstrated success in the managing of multiple projects in a customer service environment.  Demonstrated analytical and organizational skills with the ability to impart this information to others within the Business Management team.  Experience with budgeting and forecasting required.  Working knowledge of MS Office Applications (Word, Excel, PowerPoint, SharePoint) required.

Desired Education:  Bachelor’s Degree in Engineering, Science, Finance and/ or Business required.  Masters of Business Administration (MBA) degree desired.

Help Us Make a Healthier World.

Patheon provides development and manufacturing services for more than 800 pharmaceuticals, including nearly a fifth of the world’s top selling drugs. We’ve helped our clients earn more than twice as many U.S. FDA approvals than any other CDMO. Are you as committed as we are to exceeding expectations with high-quality solutions to complex problems? If so, we want to talk to you about making a healthier world... together. Join us at

Patheon is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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