How digging deep into Canadian regulations got a client’s medication onto shelves in brazil.

A medication made in Thermo Fisher’s Whitby, Canada site needed to be on shelves in Brazil by July 4, or the client would lose the right to sell the medicine in that country entirely. But the delivery vendor made a mistake and delivered the product to Mexico instead. Jessica and Jigal teamed up to work through the options. They could do another production run in Canada on short notice, but it still wouldn’t meet their deadline. They couldn’t ship from Mexico to Brazil because Mexican customs would delay the process for too long. So, they took a step back and looked deeper into the regulations to find a better and quicker solution. The 10% of the run that had been kept at the plant in Canada was able to be shipped to Brazil by the deadline and still comply with Brazil’s regulations. The product arrived on shelves in Brazil by the end of June, and the client was able to deliver this life-changing medication to patients that never had access to it before.