Clinical trial services

Global clinical supply solutions for every trial

At the center of every clinical trial is a patient waiting for a treatment to arrive safely and on time. In the highly competitive drug development market, biopharma companies face myriad challenges—from balancing cost, time, and quality to delivering the best possible outcome for their trial and their patients.

Our end-to-end global clinical supply chain services, formerly Fisher Clinical Services, are powered by people with an unwavering dedication to serving clinical research and patients around the world. Whether your investigational medicinal product (IMP) is a traditional small molecule, biologic, or advanced therapy, our more than 30 years of clinical trial services experience can provide support and expertise across your supply chain. We offer services for IMP, comparator, co-medication, and ancillary clinical supplies; including strategy, sourcing, management, packaging and labeling, storage, and distribution.

Download our interactive infographic to explore Patheon's end-to-end clinical trial service capabilities. 

Our solutions offer the depth, breadth, and flexibility you need.

With more than 30 years of clinical trial experience and a breadth of services, Patheon can provide support and expertise across your supply chain.

Advanced therapeutics specialty services

Strategic comparator and co-medication sourcing

Clinical ancillary supplies sourcing and management

Label design and translation management services 

Clinical supply optimization and supply chain management

Global primary and secondary packaging

Real-time Track and Trace

Storage, distribution, and logistics management

Decentralized trials specialty services

Global Gateway Portal

Clinical Manufacturing Services

Clinical trial services, solutions, and capabilities

With 35+ years’ experience in ultra cold chain management and logistics solutions we expertly safeguard the integrity of your advanced therapeutics and biological materials from storage to shipment, and everything in between.

Our comprehensive, end-to-end cold chain management solutions can support your advanced clinical trial at every stage, with services including:

  • Biorepository
  • Cold chain logistics and distribution
  • Secondary packaging and labeling
  • Kit design and production
  • Laboratory processing

Helpful resources 

We support clinical trials with an integrated supply chain and dependable global sourcing strategies. Complete with full packaging and distribution services, documentation support, and the highest product quality available, we strive to mitigate risk across the supply chain. Our Comparator Center of Excellence in Basel, Switzerland, includes dedicated teams in the United Kingdom, the United States, and strategic locations throughout Asia.

Comparator sourcing services highlights
  • Sourcing strategy consulting and full-service procurement of drugs
  • Regulatory expertise and market intelligence—trade and tax compliance with robust supplier qualification process and anticounterfeit procedures
  • Sourcing for any comparator drug or IMP, reference medicinal products, matching placebo, rescue, background, co-medication, and standard of care
  • Capability to source everything from one sample to large quantities for multi-year phase III trials either directly from the innovator, local, or open market sourcing
  • Integrated services including clinical supply optimization, labeling, packaging, and distribution

Helpful resources 

Our blinding and clinical manufacturing cGMP and GAMP 5 (good automated manufacturing practice) services for clinical trials bring a customized approach that includes a comprehensive offering expertly aligned with regulatory and quality guidelines. It is our daily business to handle non-standard and challenging projects, so over the years we have designed and manufactured specific tools and automation to address special processing needs

Our standard blinding services through clinical manufacturing include:
  • Blinding of pre-filled syringes, vials, bottles, nasal spray, and IV bags
  • De-blistering, de-bottling, de-inking, and tablet breaking of globally sourced comparator drugs
  • Fully automated blinding through single and multi-product over-encapsulation
  • High speed manufacturing of matching placebo and inhalation capsules
  • Microdosing of API and API blends and blending of excipients
  • Special projects with hazardous components
  • Analytical testing of blinded comparator

Sourcing clinical trial ancillary supplies is much more than just procurement. It requires an understanding of the study’s design and requirements, in-depth knowledge of international regulations, and rigorous proactive planning to ensure that the most appropriate equipment and materials are purchased and provided at the right time and at a competitive price. Our clinical ancillary management team has a unique blend of clinical supply expertise and unparalleled access to Thermo Fisher Scientific’s vast array of laboratory and clinical products.

  • Laboratory equipment and supplies
  • Medical/diagnostic equipment and supplies
  • Drug delivery equipment and supplies
  • General clinical supplies
  • Educational materials
  • Other items as needed for your trial design

We’re constantly monitoring the global regulatory framework to have a fully compliant supply chain (e.g., U.S. Affordable Care Act / Sunshine Act). Through harmonizing procedures with one global quality system and fully qualifying all suppliers, we secure the supply chain to continually supply the ancillary products you need.

Helpful resources 

Clinical trial label production requires a higher level of oversight and management than a commercial labeling operation to protect the integrity of blind, as well as meet stringent regulatory controls. Our advanced inspection software, full in-house print capabilities, translation and regulatory approval management process, and centralized web-based document management/routing platform, are specifically designed to reduce overall label cycle times.

Label services highlights 
  • Guidance on label setup, coordination of translations, regulatory review, and randomizations
  • Full design capabilities (you only need to provide English text)
  • Label design and manufacture integrated with regulatory, packaging, and clinical logistics
  • Individual batch record control and release on a job-by-job basis
  • Single- and two-panel labels, GlobalPly multilingual booklet labels, DigiPly digital booklet labels
  • ATLASSM translations management system  

A successful clinical trial is dependent on numerous factors, one of which is the effective planning and management of the clinical trial material supply chain. Our clinical supply optimization service is a comprehensive service designed to manage, optimize, and streamline the clinical supply chain from early strategy development through the enrollment, maintenance, and closeout phases of a trial.

Once patient enrollment begins, effective supply chain management must continue to make sure the inventory is in the right locations to enable patient dosing. Other activities such as maintaining the clinical supply forecast, communication with key stakeholders, metrics reporting, planning resupplies, and coordinating dating extensions are all critical to an effectively managed supply chain.

  • Proactive guidance in the development of supply strategy
  • Clinical supply forecasts that are robust and developed with access to sophisticated Monte Carlo simulation technology
  • Simulation service – Computerized modelling for numerous scenarios to determine the quantity, package design and supply network for operational & financial optimization
  • Early Demand Planning service – To overcome early development planning challenges, resulting in study delays, clinical & financial impact
  • Ongoing maintenance of those forecasts that reflect actual data as the trial continues
  • Proactive supply chain management ensures clinical supplies are available when needed
  • Minimized supply chain risk, waste, and complexity
  • Budgetary reporting and dashboards
  • Management of an individual study, portfolio of studies, and investigator-initiated trials (IITs) at any stage of development
  • Returns and reconciliation of supplies at the end of a study to ensure protocol requirements are met and the trial is closed compliantly

Helpful resources 

Thermo Fisher’s fully owned cGMP facilities support ambient, refrigerated, and frozen packaging capabilities, and are strategically located around the globe to accommodate regional needs. An integrated IT system links the facilities to give clients control over inventory via bar code standards.

Our global clinical packaging services include:
  • Primary packaging 
  • Secondary packaging 
  • ProSyriesSM pre-filled syringe assembly and labeling
  • Smart packaging (medication adherence solutions)

Helpful resources 

Enabling our customers to make the world healthier, cleaner and safer through enhanced shipment visibility

Global visibility anywhere, anytime

  • Track all your shipments in one place
  • Stay informed every step of the way
  • View your cold chain shipments using real-time temperature and location tracking
  • Track delays and excursions
  • Advanced monitoring for critical cold chain and high value product shipments
Track and Trace digital portal

Track all your shipments in one place 

Real-time sensors

View your cold chain shipments using real-time temperature and location tracking

For more than 30 years, we’ve supported the clinical trial supply, distribution, and logistics requirements of pharmaceutical and biotech sponsors worldwide. Our 27 purpose-built GMP/GDP compliant facilities, supported by more than 38 partner depots located across five continents, provide the global presence to support the regulatory-compliant movement, management, and delivery of supplies to more than 150 countries across all therapeutic indications. Our logistics experts handle the storage and distribution of labeled or packaged ambient and cold chain clinical trial materials, investigational medicinal products, comparator medicinal products and placebos, import/export services (including Importer of Record [IOR] capability in more than 24 countries to date), and returns and destruction of supplies across our network.

Total Transportation Management service includes:

  • Supplier qualification to review suppliers against stringent quality and performance standards
  • Mode optimization (courier selection and management) to recommend the best transportation approach for your goals
  • Customs and regulatory guidance and facilitation mitigates risk of costly delays
  • Cold chain supplies management and an environmentally friendly reusable shipper program
  • Dispatch services coordinate all aspects of scheduling and documentation
  • Proactive track and trace including 24/5 telephone and email support
  • Data objective monitoring and reporting of all shipments enables fact-based decision-making
  • Consolidated billing decreases the administrative burden of managing supplier-specific invoices
Importer of Record (IOR)

Leveraging our network of cGMP sites strategically located across the globe, our logistics expertise and our teams of in-country experts, Thermo Fisher Scientific is in the unique position to handle the entire supply chain from start to finish, including the provision of IOR services in more than 25 countries.

The IOR is a legal entity responsible for:

  • Ensuring the imported goods comply with local laws
  • Filing a completed duty entry and associated documents
  • Paying the assessed import duties and other taxes on those goods
  • Thermo Fisher Scientific is fully vetted and compliant in regional and country specific laws providing IOR services across the globe
Global logistics help desk

We recognize the importance of delivering clinical trial materials to the right patient on-time and in-full. Our global logistics help desk provides worldwide support for customers using the clinical trial services facility network. This includes track and trace capabilities incorporating proactive intervention and resolution of all shipment delays, as well as 24/5 telephone and email support for anyone requiring assistance with a shipment.

The help desk global team can provide assistance with:

  • Shipment tracking queries
  • Damaged or incorrect shipments
  • Customs clearance issues
  • Late or lost shipments
  • Temperature excursion reporting


Contact the help desk by emailing: or by calling your country-specific telephone number from this list. Please have the study number and/or packing list available when you call.

Helpful resources 

The typical clinical trial experiences a 30% patient dropout rate, which directly translates to increased risk and cost. According to patients, the study location and time spent on clinical visits are two of the top three dislikes of their overall clinical trial experience. These concerns can be eased or eliminated with decentralized clinical trials (DCTs).

DCTs have been an option for drug makers since the 1990s, and Patheon pharma services’ direct-to-patient offerings have been there from the start, with support now offered in more than 50 countries. Although DCTs are on the rise, there remain differing levels of comfort and readiness for pursuing DCTs, for not only drug developers but also the clinical sites and patients involved. That’s why we offer services to support traditional clinical trial channels, hybrid trials, and 100% decentralized trials.

  • Compliant with applicable data privacy laws and regulations
  • Global direct-to-patient service in more than 50 countries and the industry leading global network to support your studies in the rest of the world
  • Nationwide shipments in the United States in all 50 states for IMP and non-IMP drugs
  • Scheduled drug shipments and clinical ancillaries to the patient’s home
  • Shipment coordination with patient, clinical site, and home healthcare nurse (if applicable)
  • Solutions for IRT and non-IRT driven studies
  • Established expertise with setting up decentralized clinical trials and patient compliance support
  • Integrated CRO, IRT provider, clinical supply, and clinical operations teams that cuts your study start-up times to just a few months


Smart packaging (adherence measurement solutions)

In addition to DCT, we offer smart packaging capabilities to further help customers increase patient medication adherence. Smart drug packaging uses microcircuitry to passively measure dosing data and connect to the cloud using technology such as the patient’s smartphone. Cloud-based platforms then use sophisticated algorithms to analyze patient dosing behaviors and flag anything erratic so site staff can “rescue” patients and get them back to their regimen.

Smart packaging for medication adherence provides a rich and reliable data set to help understand patient dosing, making it applicable to most trial designs. It is especially useful for trials that:

  • Require a precise understanding of time between doses 
  • Have complex dosing regimens
  • Last longer than 1 year
  • Include long inter-visit periods to clinical sites (decentralized clinical trials)

Helpful resources 

The Global Gateway portal provides real time data transparency anytime and anywhere. It makes accessing inventory and distribution information of clinical trial supplies easy and fast for pharma and biotech companies.